Supported Platforms
This section describes the versions of software components and prerequisites for each of the typical Service Desk or Asset Manager servers and clients. It also details the versions of software applications that you can use to extend the features of Service Desk or Asset Manager in certain areas. Use this section along with these others to help you to optimize the technical design of your system:
- Technical Specifications and Architecture Guidelines – describes the architecture of Service Desk and Asset Manager in greater detail, provides advice on scaling and performance, gives hardware requirements and other detailed technical information such as port numbers.
- Setting up Ivanti Service Desk and Asset Manager – describes the initial installation of individual components of the Service Desk or Asset Manager system.
- Design and configuration for a performant system – gives advice on configuring and designing your system to maximize performance, and advice on troubleshooting poorly performing systems.
Refer to the documentation provided with third-party products to confirm their requirements.
Architecture overview
The different sections of this document detail the versions of software components and system prerequisites needed for each server and client used in your system.
We recommend that you use at least the following server and client components:
1 – Database server
2 – Web server: Service Desk Framework (the core application service for Service Desk and Asset Manager), and Ivanti Web Access (the delivery platform for the Service Desk and Asset Manager web applications).
3 – Application server: Background service, Knowledge Management engine, Mail services, and so on. Also includes an instance of the Service Desk Framework to handle communication between the services and the database.
4 – Windows clients: Ivanti Console.
5 – Browser clients: Web browser to access Web Access or Ivanti Workspaces using computers or mobile devices.
For test systems you could combine some of these systems onto a single computer, but we recommend at least the above architecture. For larger systems, you may consider using more servers, for example to separate the knowledge management components onto a separate server. If you combine any of the above servers or clients, the combination needs the sum of the requirements of the individual parts.
The final section provides information about versions of integrated products that you can use to extend certain functionality (such as e-mail systems, desktop management systems, virtualization technologies, and so on).
Database server
The following database systems are supported on any platform that the database system itself is supported on. Make sure that your database server fulfills the requirements for the database system that you use.
Later service packs and hotfixes are supported, but may not have been tested. If you have any problems with later versions, please contact your Ivanti supplier.
Microsoft SQL Server
- Microsoft SQL Server 2014
- Microsoft SQL Server 2016
- Microsoft SQL Server 2017
- Microsoft SQL Server 2019
Microsoft SQL Server Express versions are not supported.
Web and application servers
The web server hosts:
- the server components of the Service Desk and Asset Manager web applications (Web Access, Event Manager Web service, and so on)
- Service Desk Framework (the core application server that provides the central services and database access)
The application server hosts the Ivanti Application server engines, such as the Background service, the mail engines, and so on. We also recommend that you install a copy of the Service Desk Framework on the application server to improve performance.
Prerequisites
Some third-party components are required on your web and application servers.
For more information on each component, see the Technical Specification and Architecture Guidelines.
You must ensure that the following components are installed on your web and application servers before you start the installation:
- Windows Installer v3.1
- Microsoft .NET 4.6 Framework
- IIS (version determined by the operating system)
The following components are installed by the Service Desk or Asset Manager installer if the correct versions are not already present:
- WSE 2.0 SP3
- Crystal Reports Runtime v10
Operating systems
The following operating systems are supported for use on the web server:
- Microsoft Windows Server 2019
- Microsoft Windows Server 2016
Before installing on Windows Server, you need to install the .NET 3.5 Framework Feature on demand. You can install this from the Select features page of the Add Roles and Features wizard in Server Manager.
Later service packs and hotfixes are supported, but may not have been tested. If you have any problems with later versions, please contact your Ivanti supplier.
We support only x64 platforms for Ivanti servers.
The supported Windows client operating systems (see below) are not supported for use as a production web or application server platform. You can, however, use them as an unsupported, standalone development environment.
Windows clients
The Windows client installation provides the Ivanti Console application.
Prerequisites
The following components are installed during the installation. Components such as the .NET Framework and WSE 2.0 are checked by the installer to confirm that the correct version is present.
For more information on each component, see the Technical Specification and Architecture Guidelines.
- Microsoft .NET 4.6 Framework
- WSE 2.0 SP3
- Windows Installer v3.1
- Crystal Reports Runtime v10
- Microsoft Data Access Components (MDAC) 2.8 SP1
Operating systems
The following operating systems are supported for use with the Ivanti Console:
- Microsoft Windows 8.1
- Microsoft Windows 10
Only Windows display scale set to 100% is supported.
Browser clients
Certain Service Desk and Asset Manager applications are delivered through a web browser.
When you download files with names containing multi-byte characters (such as Japanese or Chinese letters) on iOS and certain desktop browsers, the file names are corrupted. We recommend avoiding file names containing multi-byte characters when using Web Access or Ivanti Workspaces.
Web browsers
For the best performance, security, and user experience we strongly recommend that you upgrade to the latest browser versions. Some features may be unavailable on earlier versions of browsers.
Supported browsers:
- Microsoft Edge (using the integrated Chromium engine, not IE mode)
- Microsoft Internet Explorer 11
- Mozilla Firefox
- Apple Safari
- Google Chrome
We test on the current release of Mozilla Firefox, Apple Safari, and Google Chrome at the time of the Service Desk or Asset Manager release. Other versions may work, but have not been tested. If you have any problems with later versions, please contact your Ivanti supplier.
For integrated login with Firefox you need to configure Firefox to enable NTLM Authentication.
Earliest supported mobile devices for Ivanti Workspaces using a browser
- Android 8.0 using Chrome
- iOS 10 using Chrome or Safari
Integrated applications
This section details the versions of software applications that can be integrated with Service Desk or Asset Manager to provide additional feature extensions.
Refer to the documentation provided with third-party products to confirm their requirements and how to configure them.
Virtualization technologies
Service Desk and Asset Manager are supported on Hyper-V and ESX versions that are in mainstream support by their respective vendors.
LDAP authentication
|
Application |
Supported versions |
|---|---|
|
Novell eDirectory |
9 |
|
Microsoft Active Directory |
2012 |
Single Sign-On server
|
Application |
Supported versions |
|---|---|
|
Microsoft Active Directory |
2012 |
The Novell client for Windows must be installed on clients that want to use Novell for single sign-on.
Remote desktop clients
Service Desk and Asset Manager are supported on versions of remote desktop clients that are in mainstream support by their respective vendors.
Desktop Management applications
For current, detailed information about the compatibility between versions of Service Desk or Asset Manager and Management Suite, see Service Desk and LDMS Integration Compatibility Matrix (SD Data Import via LDMS connector) on the Ivanti Community.
|
Application |
Supported versions |
|---|---|
|
Ivanti Endpoint Manager (formerly Landesk Management Suite) |
2018.x |
|
Microsoft SCCM |
2007 R3 |
|
Novell ZENworks |
11.2 |
Integration to other Desktop Management applications such as VNC and DameWare is possible using the Desktop Manager Generic connector.
E-Mail servers
|
Inbound |
Microsoft Graph API for connecting to Microsoft Office 365 (Public cloud), using OAuth2 |
|
Outbound |
SMTP |
Other integrated products
Make sure you refer to the vendor’s web site for a current list of their supported platforms.
|
Application |
Supported versions |
|---|---|
|
Avatier (Password Central), by Event Manager |
9.5 Password Station, Password Bouncer |
|
Courion (PassMe), by SQL Server stored procedure |
8.1 PasswordCourier, ProfileCourier, Direct |
|
Microsoft Office |
Office 365 |
|
Microsoft System Center Operations Manager |
2007 R2 |
|
QGate Intelli-CTI |
2.10.0 |